Jacob Hill Leather ships via USPS & UPS. We have many different shipping methods, so please choose the one that best applies to your situation. Please be aware that just because you order a belt and choose a form of Express or Overnight shipping, that it is not going to ship the next day or the day ordered. All of our belts are made to order and generally require 10-15 business days for production time, depending on the time of the year.
If you have any questions, please feel free to call, 704-879-9477 and we will do our best to help you with any question you may have.
All goods are covered by manufacturers warranty against defective workmanship only. If you buy a belt hoping to match to something in your wardrobe, the best we can do is get the match "close". There is no refund or exchange for a belt not matching another product you have. Due to the nature of most skins derived from wildlife, there will be imperfections in the skins. We use only genuine skins and do not use any embossed leathers.
If there is a defect in workmanship, you are required to notify us within 24 hours of receiving your purchased item. Once a defect has been determined, we will initiate a product exchange. In this exchange, we will send out a new product of equal value and include a return shipping label for you to send the defective product back to us. There will be NO CASH REFUNDS.
In the event of an Exchange, the item must be returned in NEW and Un-Used condition. There are NO Exceptions to this rule.
MATCHING A BELT TO A PAIR OF SHOES
This is very difficult to do, if not impossible. The only true way to match a pair of shoes to a belt, is to cut the leather from the same skin, if this is not done, then there is no practical way to match to a pair of shoes. The best we can do for you in a case where you want to find a belt that is a similar color to your shoes, we will be glad to assist you, but know that it will at best be a "close" match and in most cases the two will be a few to several shades different than each other. If you have any questions concerning this, please call 704-879-9477 for assistance.
BELT SIZING ISSUES
If you order a belt that is not your correct size, Jacob Hill Leather is not responsible, we make belts according to the size you order, so please be sure sizing is accurate. If you need any help in obtaining the correct size, please call us at 704-879-9477.
If you are returning a belt due to a defect in workmanship you must let us know within the first 24 hours of receiving your belt/strap, beyond the first 24 hours, we will not honor any type of return. Once you notify us of a return, you are responsible for the shipping costs of returning the belt. Once your returned belt is received, we will inspect it for wear and tear. If it is deemed to not be in NEW or Un-Worn condition, the belt will be returned to you and the return will be canceled.
If the return is deemed to legitimate, we will refund Ground shipping charges, please do not use overnight shipping when returning a belt.