Big C Test Product
Return for Defect in Workmanship:
If you are returning a belt due to a defect in workmanship you must let us know within the first 24 hours of receiving your belt/ watch strap, beyond the first 24 hours, we will not honor any type of return. Once you notify us of a return, you are responsible for the shipping costs of returning the product. Once your returned product is received, we will inspect it for wear and tear. If it is deemed to not be in NEW or Un-Worn condition, the product will be returned to you and the return will be canceled.
If the return is deemed to legitimate, we will refund Ground shipping charges, please do not use overnight shipping when returning a custom order product.
Ordered Wrong Size Custom Order Watch Strap:
If you order a watch strap that was sized incorrectly, Piedmont Leather Co. is not responsible, we make belts according to the size you order, so please be sure sizing is accurate.
Ready To Ship Exchange Policy:
All orders from in stock products may be exchanged for a product of equal value, unless product is from a limited skin/hide, or if the exchange is for a higher priced item, the customer will pay the difference. There are no refunds. Customer will pay shipping for the return item and the new shipping charge for the exchange. Exchanges must be initiated within 48hrs of receiving product, based on tracking details. Jacob Hill is not responsible for delays in opening packages. If customer returns an in stock item and orders a product that we make for them, it is now a custom order and cannot be exchanged.
If you need any help in obtaining the correct size, please call us at 704-829-3877.
Mon-Friday 9am-6pm Eastern